Care - Shipping - Returns
CARE
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Thank you for bringing natural beauty into your home!
Our moss art is made with preserved moss, which means it will maintain its lush, natural look without watering, sunlight, or trimming. Follow these simple steps to keep it looking fresh for years:No Watering Needed – The moss is fully preserved; adding water may cause damage or mold growth.
Avoid Direct Sunlight – Keep out of strong, direct sunlight to prevent fading.
Keep Indoors Only – Moisture and outdoor conditions can harm the moss and frame.
Dust Gently – If dust accumulates, lightly blow it off with a can of compressed air or use a cool hair dryer on the lowest setting.
Hands Off – Oils from hands can affect the moss texture and color, so avoid touching it when possible.
Humidity Matters – Ideal humidity levels are 40–60%. Avoid placing near vents, radiators, or dehumidifiers
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Your paper mâché clay artwork has been sealed for water resistance, but because it is made from natural fibers and other lightweight materials, it is not fully waterproof. Proper care will keep it looking its best for years to come:
Fragile Material: Handle carefully and avoid dropping or bumping the piece, as it may crack or chip.
Cleaning: Dust gently with a soft, dry cloth or a soft-bristled brush.
Do not soak, scrub, or submerge the piece in water.
Placement: Display indoors, away from direct sunlight, excessive humidity, or areas with frequent splashes (e.g., near sinks).
Protection: Place a coaster, felt pads, or protective layer underneath to safeguard both the artwork and your furniture.
Long-Term Care: Over time, reapply a clear, matte water-resistant sealer if the piece begins to lose its protective finish.
With these steps, your artwork will remain a timeless, sustainable statement piece for years to come
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(Paper cement clay applied over a glass or plastic base — inner surface can hold water, outer paper cement clay is water-resistant but not waterproof)
Care Guidelines:
Inner Vessel:
The inside can hold water (glass or plastic).
Always empty water after use and allow to fully air dry before refilling.
Outer Surface:
If the outer paper cement clay becomes wet, wipe dry immediately to prevent damage or breakdown of the material.
Plants:
For planters, keep plants in a liner pot. Do not plant directly in the vessel.
Cleaning:
Wipe outside gently with a dry or barely damp cloth.
Avoid harsh scrubbing or soaking.
Placement:
Display indoors away from extreme temperature changes and high humidity.
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(Concrete Bowls & Trays (Concrete Sealer Only, sealed with food-safe concrete sealer, no resin topcoat)
Care Guidelines:
Hand Wash Only:
Clean with mild soap and cool water using a soft sponge or cloth.
No Soaking or Dishwashers:
Never soak or submerge for extended periods — water can seep into microscopic pores over time.
Dry Thoroughly:
After washing, towel dry and allow to fully air dry before storing.
Avoid High Heat:
Do not place in ovens, microwaves, or near open flames.
Food Use:
Safe for dry or room-temperature foods like bread, fruit, or snacks.
Avoid highly acidic or oily foods for long periods as they may stain or degrade the finish.
Maintenance:
Periodically reapply a food-safe concrete sealer to maintain its protective barrier.
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(Bowls or trays with resin-coated interior for enhanced durability and water resistance)
Care Guidelines:
Hand Wash Only:
Use mild soap and cool water with a soft cloth or sponge.
No Harsh Tools:
Avoid abrasive scrubbers to prevent scratching the resin.
Do Not Soak:
Prolonged soaking can weaken the bond between resin and concrete.
Avoid Heat:
Not safe for microwaves, ovens, or very hot foods.
Prevent Scratches:
Do not cut directly on the surface with knives or sharp utensils.
Stains:
Rinse after use with colorful or acidic foods to prevent staining
SHIPPING - RETURNS
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Effective Date: 10/01/2025
At Decor Appeal Cola, we want your shopping experience to be simple and transparent. Below are our shipping rates and free shipping discounts for orders placed within the United States.
Flat-Rate Shipping
We use flat-rate shipping based on the size and handling needs of each item:
Small Items: $15
Medium Items: $25
Large Items: $35
Oversized & Fragile Items: $35
Free Shipping Discounts
We’re pleased to offer free shipping when your order meets the following minimums:
Small Items: Free shipping on orders over $40
Medium Items: Free shipping on orders over $100
Large Items: Free shipping on orders over $250
Oversized & Fragile Items: Free shipping on orders over $600
Processing & Delivery
Orders are typically processed within 3–5 business days.
Shipping times vary by destination but generally arrive within 5–10 business days after processing.
You will receive tracking information once your order has shipped.
Oversized & Fragile Items
Certain items may require special handling due to size, weight, or fragility. These items are marked as Oversized/Fragile and follow the flat-rate and free-shipping rules above. Please allow additional processing time for these shipments.
Local Pickup
If you are located near Chapin, South Carolina (ZIP 29036), local pickup may be available by request. Please contact us before placing your order to confirm arrangements.
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Effective Date: 10/01/2025
Delivery
Decor Appeal Cola offers local delivery for oversized and fragile items only.
Delivery Schedule
Saturdays: 9:00 AM – 8:00 PM
Sundays: 3:00 PM – 8:00 PM
Delivery Area
We currently deliver to the following ZIP codes:
29036, 29063, 29054, 29070, 29072, 29075, 29127How to Arrange Delivery
Customers must contact us directly to schedule a delivery. Delivery times are arranged on a first-come, first-served basis within the available schedule.Notes
Delivery is intended for large, heavy, or fragile items that cannot be shipped easily.
Please ensure someone is available to receive the item during the agreed delivery window.
Additional fees may apply depending on item size and delivery requirements (to be discussed at scheduling).
Local Pickup
If you are located near Chapin, South Carolina (ZIP 29036), local pickup may be available by request. Please contact us before placing your order to confirm arrangements.
Questions?
For more details or to schedule a delivery or local pickup, please contact us at:
Email: orders@decorappealcola.com
Phone: (803) 220-4142 -
Effective Date: 10/01/2025
At Decor Appeal Cola, every piece is handmade and one of a kind. Small variations and imperfections are a natural part of the creative process and reflect the story, character, and charm of each item.
All Sales Are Final
Because our products are handcrafted, all sales are final. We do not accept returns or exchanges for reasons related to color, texture, or minor imperfections.Damaged Items
We take care to package each order securely. However, if your item arrives damaged during shipping, please contact us immediately.To qualify for a replacement:
Notify us within 7 days of delivery with photos of the damage.
Return the damaged item to us in its original packaging.
Once we receive and inspect the returned item, we will replace it with a similar handmade piece of equal value. Because every piece is unique, replacements will not be exact but will reflect the same quality and style, and function as applicable.